Pharmacy Service Analysis within an Integrated Health System

IndustryIntegrated Delivery System
ProblemAn integrated delivery system required an updated strategic pharmacy services plan to incorporate clinical services provided by pharmacists and establish a clear direction for the pharmacy program. A new business model needed to be created to reflect the changing healthcare financing landscape. This was a complex organization that had multiple pharmacy areas which had to communicate to create the vision and processes needed to achieve their strategic objectives.
PHSI SolutionPHSI identified issues that were slowing communications and comprehensive evaluation of operational and strategic alternatives. PHSI conducted onsite interviews including a focus group from different stakeholder groups to discuss the efficient provision of pharmacy services including product distribution, technology, and clinical programs. Analysis of documentation including clinical programs and financial results enabled the evaluation of strategic options, costs and benefits of pharmacy services.
ResultsA strategic plan was developed with over 300 specific recommendations to improve pharmacy services for the health system. The health system prioritized recommendations based on estimated ROI, time and complexity to implement, and how many stakeholder groups were involved.