Ambulatory Pharmacy Operations – Strategic Assessment

IndustryHealth System
ProblemA health system pharmacy was planning an accelerated expansion of their ambulatory pharmacies and wanted a review of their operational controls and management system. The health system desired the assessment to ensure the strategies and processes for their ambulatory pharmacy program were scalable and sustainable.
PHSI SolutionPHSI conducted on-site interviews to understand the current ambulatory pharmacy operations and the strategic intent of the pharmacies within the health system. PHSI collected information to analyze the organizational structure, evaluate operational controls, benchmark financial performance, and conduct claims margin optimization analysis. PHSI used this information to provide actionable recommendations that were prioritized for realizing the financial benefits identified.
ResultsThe health system pharmacy used the assessment to refine their strategies and tactics, while focusing on improving customer service and financial results. The assessment provided specific recommendations that enabled senior health system management to better understand the business drivers of their ambulatory pharmacies. Tactical recommendations have been implemented by operations management.