Mail Service Operational Assessment

IndustryManaged Care/ PBM
ProblemA pharmacy benefits management company wished to increase profitability by developing more innovative uses of their mail service resources and operations systems. The company wanted to restructure and modernize their business procedures to maximize efficiency.
PHSI SolutionPHSI visited the management company and evaluated current mail service operating procedures and measurement tools. PHSI also reviewed technology software resources available to the company and analyzed financial reports. After gathering information and evaluating the management company’s current strategic plan, PHSI created three separate alternative operational procedures that included management systems, financial incentives, and software usage. These alternative strategic plans were prioritized by the estimated savings opportunity and again by the degree of difficulty and risk to implement the plan.
ResultsThe management company gained new strategies for mail service operational efficiencies in order to run their business effectively, realize maximum profitability, and minimize potential losses.